What happens when you pay thousands of dollars to a vendor for a service they can't deliver. Would you "suck it up" or expect a refund for services or products paid for but not provided?
That the question for thousands of minor hockey families in London, Ont., where 100 cm of snow and a strapped snow removal crew led to the closure of all city-owned and at least one privately owned arenas for two days. Arenas are scheduled to reopen tonight.
Lost have been all practice ice - costing parents about $150 an hour - and in peril are games. There is not enough free ice time available in the city to reschedule practices at any logical hour. Finding appropriate blocks of ice time to accommodate two lost days of games will be a hair-pulling task for minor hockey volunteers and city staff.
London owes its various minor hockey and figure skating clubs a full refund for closed arenas and lost ice. If our newly elected Mayor Joe Fontana is serious about running the city more like a business, he'll make sure this is done.
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